Our Roles
Operational Roles within the Global Edge Care Services
Community Career
The role of Community Career mean you will be providing the very best care, you will work directly with customers to look after their physical, emotional, cultural and social needs. You will strive to deliver care in a way that meets all of their needs whilst promoting the customer’s choice, independence, dignity and human rights. You will be responsible for creating and maintaining professional relationships with the customer, their family, friends and other agencies so that you create an environment in which the customer feels safe and is able to enjoy the best quality of life.
Our Community Careers provide care to older adults who require extra support in their own homes. But what sort of care is actually involved in this role?
We want to help you understand exactly what a Community Carers role is like so you can decide whether this is the career for you. Even though every day is different Adam, a Community Career from our branch in York explains what is involved in the role of Community Careers from his own personal experiences
What are the responsibilities of a Community Career?
Morning
It is usually an early start to the day on a morning visit as the carer would arrive at a customer’s home to help them out of bed and help prepare them for the day ahead. This may include lifting, transferring or repositioning the customer while using the appropriate apparatus to do so. The safety of a customer is priority and it is vital that the carer continually observes monitors and documents the customer’s physical and emotional well-being so any changes can be reported to senior colleagues.
A morning visit is a chance to bring positivity to the start of someone else’s day. For many older people family cannot be there every morning to offer this support needed, some families live to far away and sadly some customers have no family at all. A carer may be the first person the customer will see. Understandably, getting out of bed, showering, preparing and eating breakfast can be very difficult for older adults and somewhat impossible without support. A morning routine really helps people build up their confidence and creates a positive attitude for their day ahead as care is provided with dignity and kindness. A chat and a cup of tea with a friendly face first thing in the morning can often be the highlight of someone’s day and reduce the feelings of loneliness many older adults experience.
When arriving with the next customer, the carer may continue their day by helping a customer with light housekeeping tasks, such as vacuuming and changing bed linens. Tasks that are simply too difficult for the customer to complete themselves and if left uncompleted can cause hazards or further health problems. It can be very daunting to do simple tasks around the house for those who have little mobility and health problems and a key role of a carer is empowering the customer to be as independent as possible, encouraging the customer do complete the tasks they can themselves. A major highlight of the role is seeing a customer go from strength to strength because of the help that has been provided from the carer.
Afternoon
On a visit in the afternoon the carer may assist another customer with lunch, making sure the customer is getting a nutritious meal while being there to support with any other needs that the customer has. It is another chance for the customer to socialise with the carer and for the carer to provide companionship.
Another afternoon visit can be assisting a customer with a weekly shop, joining the customer out for a short walk or taking part in activities held out in the community. In older people the desire to leave the house can often be overruled by lack of confidence so a carer is there to help the customer feel more confident and safe. It’s an opportunity to really make a huge difference not only to someone’s day but to their life.
Evening
Care work in the evening may involve assisting the customer with their dinner and checking in with any other problems the customer has that you can help with. The customer may also need help with applying medicated creams or need reminding to take required medication. Care provided in the evening can also be to make sure the customer is comfortable and settled for the night.
What are your working hours and your working environment like?
You will work full time and usually work around 37- 50 hours a week and due to the nature of the role the working hours are shift patterns. You will be based out in the community so you travel from customer to customer as care is provided in their own homes. You may have a 2 week shift pattern so this allows you to know which shifts you are doing and can plan your own time around your rota. This also means that we only work weekends every other week. This shift pattern works really well in our community.
What makes the role rewarding and what are the challenges?
Knowing you are making a difference to people’s life on a daily basis is rewarding. Our personal highlight is when we start caring for someone new that has little mobility and lacks confidence and with the support from our colleagues and I the individual becomes much more independent, confident and you can see that their quality of life has increased dramatically. I also have a great supportive network with other Community Carers and colleagues- they are a great team to work with! I would say that the hours can be challenging but the role is worth this challenge, I couldn’t imagine doing anything else.
Looking to start your career in the social care industry?
If you are caring, kind and patient you may be the perfect person for the industry. Also personal care can be a big part of the role and this must be provided with absolute dignity and respect.
We have some fantastic opportunities to be part of a great supportive team at our organisation. You can apply for the role of a carer with us.
Got an unanswered question? Send us a message at admin@globaledgecare.ukand a member of our experienced team will be happy to answer your questions.
Care Coordinator
A Care Coordinator takes full accountability for the operational performance of your designated area; ensuring that we deliver the very best care and support. He/She will manage and develop a team of community careers, working together to deliver against growth and quality objectives.
The role of a care coordinator may be the perfect role for you if you are organized, good at building relationships, caring and compassionate and have strong communication skills. While in the role of a career you would be based out in the community, a care coordinator’s role differs as you would be based in an office due to the responsibilities of the role. A big part of this role is providing extra support to colleagues and customers. If you are thinking about becoming a care coordinator or want to hear more about what the role involves, reach out to us at career@globaledgecare.uk.
What are your responsibilities as a care coordinator?
You will have many responsibilities and love the variety the role brings. Some of your responsibilities include:
- Organizing
You will plan and allocate rotas on a weekly basis for the care colleagues in your area. This also includes planning cover for absences, sickness and holidays. You will also be there to provide care out in the community when we have career absences at short notice and during busier periods. You will usually go out in the community to provide care around twice a month which is something you will really enjoy. If any unpredictable situations occur out of work hours it is also you duty to be there to assist so you will usually be on call every other weekend.
- Problem solving
If anyone has any problems whether that’s a colleague or customer you will be there to resolve these problems promptly and appropriately. You will also document any complaints and compliments we receive so that we can avoid these problems in the future and recognition can be given to your team. It is so important for our colleagues to feel valued.
- Communicating
You will be involved in new care packages so communicate frequently with social workers, customers and customers friends and family. You will also be there to make sure the care is delivered at the high standard as it should be and that the customers care plan is appropriate for their requirements. A great deal of your role is offering support to your colleagues and have a really good relationship with everyone, they are like your extended family. Communication and relationships are so important in this role and you need to be trustworthy so that colleagues feel comfortable talking to you about any problems or worries they may have. Your team know they can speak to you at any time about anything and that we are a team.
What are the working hours and your working environment like?
Your contracted hours are 37 1/2 plus on call time and mostly based in the office but also complete visits out in the community..
What makes the role rewarding and what are the challenges?
Being there to offer support to other people is what you will enjoy most about the role. Supporting someone gives you a feeling that one cannot describe. You feel important and fulfilled because if we weren’t there to support our customers they would be living a completely different life. As a care coordinator you are really relied upon and it is important to provide the very best care at the high standard that you would to your own family members. That’s something that everyone deserves and it’s great to be a crucial part of this.
The biggest challenge for you is trying to balance all of our care colleagues requests and needs. The work that they do is incredible and you make it a priority to listen to each individual so they can continue to provide the very best care. This is why communication is a key skill to the role, you need to make sure everyone’s needs are being listened to and have the confidence to make the best decisions for the situations you are faced with.
Looking to start their career in the social care industry?
If you want to make a difference in people’s life on a daily basis then a career in social care could be the best role for you.
For further details on the role of a care coordinator or to apply for the role, send us an email at career@globaledgecare.uk
Care Experience Partner
The Care Experience Partner represents the organisation through initial visits, completing face-to-face personalised care and support plans along with regular reviews, you will be championing the organisational value ‘working with you to give you the life you want.’ As a community-facing role, you will be responsible for sharing best practice amongst our community colleagues, challenging and improving poor practice and motivating people to be the best they can be. At times, you will be asked to deputise for the Care Coordinator so you will also be fluent in respect of office processes, especially around rota coordination. You will also be a champion for moving and handling and medication training
Learning and Development Partner
Care Experience Manager
The role of Care Experience Manager assumes the lead for quality within the branch, you will ensure that the customer care experience is second to none. You will be the first point of contact in respect of any concerns raised with a view to seeking resolution as efficiently as possible, learning from any mistakes that have been made and ensuring that all colleagues are working together, getting better every day. You will also develop and support a team of Care Experience Partners, who are responsible for ensuring Care Colleagues are carrying out the very best care in the community in line with our organization’s philosophies, policies and procedures.
Deputizing for the Registered Branch Manager during periods of absence, leading the team to ensure that operational branch performance is achieved and the team have the direction they need.
The role of a Care Experience Manager
As our mission is to provide the very best care it is crucial that all of our colleagues are working at the same standard and providing the highest levels of care which is something our Quality team manage. Every one of our care colleagues has the opportunity to reach their full potential.
What are the responsibilities of a Care Experience Manager?
You are responsible for providing high quality training across the organisation to other care experience partners, care assessors in risk assessment training and support others to develop their roles. You provide feedback around the quality of their work and share your knowledge and experiences to ensure that the customer care experience is second to none.
What makes the role rewarding and what are the challenges?
Keeping up to date with changes can be challenging but you must be keen to learn , You have to take these challenges in your stride and with the support of your colleagues you will go through them.
Great personal development and providing support to each individual’s needs. You will have great job satisfaction and work with supportive colleagues day to day. Receiving compliments and sharing these with the team to really show how our care is helping.
Looking to start your career in the social care industry?
Go for it!You will receive all the support needed to get where you want to in your career. Global Edge Care Services will provide you with the opportunity to achieve your goal which you set for yourself on your very first day.
Registered Extra Care Manager
The Registered Extra Care Manager takes full accountability for the operational performance of your service, leading, developing and driving the business while ensuring that it delivers the very best quality care and support. You will lead the onsite care team to deliver reliable, responsive and person centred care and support to residents.
An Extra Care Manager manages the safe delivery of service that is delivered within self-contained homes and apartments. This involves supporting colleagues, customers and the organisation’s needs.
What are your responsibilities as an Extra Care Manager?
The days are very varied at our Extra Care Manager. You support a range of people with different needs and different medical conditions such as, dementia, hearing & sight impairments, mobility issues, diabetes, COPD and arthritis. All of our customers require different levels of care, some require 2-1 support and some require 1-1 support. The role does involve working well as a team and providing strong leadership within the team. We have a fantastic team here, everyone works really well together and helps each other out.
Morning
You will begin the day by checking the handover book, discuss any issues that occurred during the night and follow any procedures as required. You will communicate with the housing group to make sure that all customers are safe and well, then act on any concerns or health and safety issues. You will audit medication and ensure support plans and medical records are up to date for the customer.
At the beginning of the day tasks such as ensuring staff are compliant with all systems/system changes and checking staffing levels for the day are a priority. If there has been any colleague sickness reported I will follow procedures to ensure that we have suitable cover so we can provide the care that’s needed for the day ahead.
You will spend time with your customers daily to really get to know each person individually and their specific needs. If someone’s needs change you will communicate with the relevant health professionals so we can support each individual with any changes and make sure they are happy with the care they are receiving. Our main aim is for our customers to live independently for as long as possible.
You will check into to see if we have any customer or colleague queries or complaints and attend to these appropriately. You will also have the pleasure of sharing compliments with the team showing recognition for their hard work.
Afternoon
Colleagues start to arrive that will be completing the afternoon shifts. They have a handover with morning staff of what has occurred during the day. You look at the communication records between care colleagues by checking handovers, communication books and audit customer comments books. Yu undertake daily observations on staff to ensure that they are adhering GECS policies and procedures and take action if needed. There is also a level of managing budgets and finances in the role and maintaining statistical and financial records.
You are a part of the recruitment process and make sure that we have the right levels of employees and we have the best people providing the best care. You will provide and organise training and complete appraisals.
Evening
During the end of the day our on-call colleagues take over the evening duties and if there is an emergency during this time I will be contacted to provide assistance.
What are your working hours and your working environment like?
You work Monday to Friday, 40 hours a week. Your work environment is great because you willhave all the facilities to do your job to the best of your ability and have the support from your manager. You will also have two experienced team leaders that know the need of our customers and they also have good relationships with the team.
What makes the role rewarding and what are the challenges?
Making our customers happy and meeting there changing needs is the most rewarding element. Resolving any problems colleagues have and being supportive to your team. It can be difficult when we have absences or when someone leaves our team as our customers rely on us for their care.
Looking to start their career in the social care industry?
Working in health and social care is a very rewarding job. How do you know the role of a career is not the right career for you? You might just find your perfect role.
Registered Branch Manager
The Registered Branch Manager role is a key leadership role, you will take full accountability for the operational performance of your designated branch; leading, developing and driving the business while ensuring that we deliver the very best quality care and support. You will manage and develop a team of Coordinators, be involved in day to activity, support with business growth and identify new business opportunities.
The role of a Registered Branch Manager
It is a branch manager’s responsibility to manage the safe delivery of service within their branch by managing colleagues, customers and the organisation’s needs. This role is all about making sure care is being provided to the highest standard and in the most effective way within the area.
What are your responsibilities as a branch manager?
Although the main responsibility in the role is to manage the branch, it is also important to work together with your team, our customers and the community. There are many different areas that you manage in your role as branch manager which include:
- Organisation management
You will report and manage complaints and incidents, following regulations, legislation, procedures and policies. You will ensure that colleagues have the appropriate training and keep up to date with new areas that colleagues may require further training in. You look after and take on council contracts making sure we are committed to providing the amount of care required. We produce an evidence folder to present at our CQC inspections so you will make sure our work is documented in the folder and the folder is kept up to date. In order to make suitable adjustments to improve the service you will regularly investigate the quality of our service.
- Colleague management
You make sure all colleagues are happy and any problems are resolved and monitored along with making observations to make sure colleagues are completing their roles appropriately. You will assist with the recruitment process, organise training for new starters and any refresher training that existing colleagues need. As the manager you will also complete appraisals and supervisions. Something you will find very valuable is communicating with other branch managers and colleagues to develop knowledge, learn of new ideas and replicate good practice to suit our branch.
- Customer management
You will complete customer assessments to understand the individual needs of customers and create agreed care plans for customers and always ensuring that this promotes privacy and dignity. You will make sure the hours of care that customers need are attended to efficiently and always provide a high standard of service to our customers. You will communicate regularly with social care professionals, other health professionals and customers families and this is something you will really enjoy, getting to know new people.
What are your working hours and your working environment like?
You will be based in the office daily between the office hours 8-5. However, your working hours take a more flexible approach as you will also spend time out in the community and out of the office visiting customers and social care professionals.
What makes the role rewarding and what are the challenges?
The role brings so much variety, building new relationships and knowing you are making a difference are the most rewarding factors. Recruitment can be a challenge as it is crucial that we recruit the best people and the right individuals for the roles. As more people require our care, we need a bigger team to be able to provide this.
Looking to start their career in the social care industry?
It is very important to mix well with the community, colleagues and customers. We are all in the industry together to provide the very best care, to keep a people focused attitude and everyone deserves to be treated equally. Working well as a team is vital.